Employer-sponsored course

Medical Administrative Assistant

Online, Self-Paced265 hoursAccess 12 Months

View original catalog entry · Healthcare and Allied Health

Administrative Medical Assisting is one of the fastest growing careers in the health care industry today. The need for professionals that understand how to utilize computerized medical office software and perform administrative office procedures is growing substantially. Physician practices, hospitals, chiropractic practices, and other health care providers all depend on administrative professionals for day-to-day-support. In the Administrative Medical Assistant course you will learn medical terminology, patient confidentiality, scheduling, customer service, basic patient documentation, and basic billing as well as other administrative duties required by front office personnel.

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Full overview

This course prepares the student to take the Certified Medical Administrative Assistant (CMAA) exam through National Healthcareer Association (NHA).

Students will:

Identify parts of the human body. Describe the basic function of each body system. Utilize medical terminology in written and spoken communications. Define medical terminology commonly found in the medical record. Prepare and maintain the medical record. Prepare and maintain the appointment schedule. Demonstrate proper telephone handling techniques. Compose and prepare medical correspondence. Transcribe a dictated medical report. Manage incoming and outgoing financial transactions for the medical practice. Complete basic insurance forms, including the use of ICD-9 and ICD-10. Assist with office emergencies.

Course outline

  1. 1

    Lesson 1: Introduction to Medical Assisting, part 1

    • In this lesson, we will learn the basic roles of an administrative medical assistant, communication basics, and explore legal compliance in medical offices.
  2. 2

    Lesson 2: Introduction to Medical Assisting, part 1

    • In this lesson, we will learn about ethics in healthcare, explore proper medical terminology, and identify best practices when coaching patients.
  3. 3

    Lesson 3: Fundamentals of Ambulatory Care, part 1

    • In this lesson, we will explore the front end operations of a healthcare facility, including written communications, telephone techniques, and patient processing.
  4. 4

    Lesson 4: Fundamentals of Ambulatory Care, part 2

    • In this lesson, we will continue the review of front end operations by reviewing patient records, principles of pharmacology, and maintaining safe equipment and supplies.
  5. 5

    Lesson 5: Coding and Medical Billing

    • In this lesson, we will review the medical assistant's role in medical coding and billing. Procedures for diagnostic coding and medical billing claims procedures are also covered.
  6. 6

    Lesson 6: Advanced Ambulatory Care Administration

    • In this lesson, we will learn more advanced front office procedures, such as accounts receivable and accounts payable. We will also discuss advanced roles in administrative medical assisting, such as medical office management.
  7. 7

    Lesson 7: Assisting with Medical Specialties

    • In this lesson, we will learn about the administrative medical assistant's role in handling and responding to medical emergencies.
  8. 8

    Lesson 8: Job Seeking

    • In this lesson, we will learn about how to apply for and find a job in the field of administrative medical assisting.

Certification

Shanae Coleman This course prepares the student to take the Certified Medical Administrative Assistant (CMAA) exam through National Healthcareer Association (NHA)

Materials

All necessary materials are included.

System requirements

Minimum technical expectations for the online learning environment. Your IT team can use this as a checklist.

Internet connectivity

Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.

While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system. This is due to the potential high download and upload latency of cellular connections. Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.

Hardware

  • CPU: 1 GHz or higher
  • RAM: 4 GB or higher
  • Resolution: 1280 x 720 or higher. 1920x1080 resolution is recommended for the best experience.

Speakers / Headphones Microphone for Webinar or Live Online sessions.

Operating system

Windows 7 or higher. Mac OSX 10 or higher. Latest Chrome OS Latest Linux Distributions.

While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web browser

Latest Google Chrome is recommended for the best experience. Latest Mozilla FireFox Latest Microsoft Edge Latest Apple Safari.

Recommended software

Office suite software (Microsoft Office, OpenOffice, or LibreOffice) PDF reader program (Adobe Reader, FoxIt) Courses may require other software that is described in the above course outline.

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Corporate training programs are offered exclusively for employer-sponsored workforce development and are not available for individual enrollment.
(800) 371-2963