Full overview
Developed in collaboration with over 20 notable retailers, the curriculum helps your learners land high-demand jobs and get promoted in the retail industry and beyond. Earning a certification validates their knowledge and skills to employers and builds workplace-readiness.
This course prepares a student to take the N ational Retail Foundation Customer Service and Sales national certification exam.
Course outline
- 1
Lesson 1: Retail Industry Overview
- Welcome to Retail
- The Environmental Impact of Retail
- Career Spotlight: Lead Pharmacy Technician, Kroger
- Understanding the Customer
- The Value of Customer Service
- 2
Lesson 2: Know Before You Sell
- Knowing Products and Services
- Knowing the Customer
- 3
Lesson 3: Selling and Service
- Meeting the Customer’s Needs
- Career Spotlight: Assistant Store Leader, PetSmart
- Making the Sale
- Loss Prevention and Workplace Safety
- 4
Lesson 4: Performing Your Best
- Furthering Your Customer Service Skills
- Your Brand Is You
- Professionalism in the Workplace
- 5
Lesson 5: What’s Next
NOTE: All content in this module is excluded from the exam
- Finding a Job
- Getting the Job
- Career Spotlight: Senior Lead of Customer Service, Old Navy
- Your First Day on the Job
- Being a Good Employee
- Growing Your Skills
- Exploring a Retail Career Path
- Considering Cross-training vs Specialization
- Career Spotlight: Arch Expert, Ulta Beauty
Materials
All necessary course materials are included.
System requirements
Minimum technical expectations for the online learning environment. Your IT team can use this as a checklist.
Internet connectivity
Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.
While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system. This is due to the potential high download and upload latency of cellular connections. Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.
Hardware
- CPU: 1 GHz or higher
- RAM: 4 GB or higher
- Resolution: 1280 x 720 or higher. 1920x1080 resolution is recommended for the best experience.
Speakers / Headphones Microphone for Webinar or Live Online sessions.
Operating system
Windows 7 or higher. Mac OSX 10 or higher. Latest Chrome OS Latest Linux Distributions.
While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.
Web browser
Latest Google Chrome is recommended for the best experience. Latest Mozilla FireFox Latest Microsoft Edge Latest Apple Safari.
Recommended software
Office suite software (Microsoft Office, OpenOffice, or LibreOffice) PDF reader program (Adobe Reader, FoxIt) Courses may require other software that is described in the above course outline.
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